Thais Freitas

Communications Strategist & Writer

Patient Experience Storytelling

Read the profile.

This profile was written for Health Quality BC as part of its Quality Awards program, which recognized people helping improve healthcare experiences and patient-centred care across British Columbia. The piece highlights Betty Murray’s work as a patient partner and advocate, drawing from interviews and healthcare engagement work to tell a deeply human story about lived experience, systems change, and the importance of making space for patient voices in healthcare.

Project Details

  • Client: Health Quality BC
  • Project Type: Healthcare Editorial Storytelling
  • Role: Research, interviewing, writing, editorial development
  • Focus Areas: Patient-centred care, healthcare quality improvement, lived experience storytelling, public engagement
  • Deliverables: Long-form profile article for the Quality Awards program
  • Audience: Healthcare professionals, patient partners, public audiences, healthcare leaders